Working at Pantaleon
Our actions are guided by the values that represent our beliefs, aspirations and identity.
We nurture our culture of ethics with everyday actions, with our peers, environment, customers and the communities around us. An ethical company is built by its people who live and promote the values that guide us to accomplish exceptional achievements.
We define in our Code of Ethics and Conduct (CEC) compliance with the legal regime, ethical behavior, and values that should govern our actions. Our philosophy, business commitment, responsible development practices, values and principles are reflected in our Code, which defines who we are and how we interact with our stakeholders.
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We want to hear from you
Learn about our toll-free lines and different ways you can contact us in relation to ethics or community complaints.
Ethics Line and Community Complaint Mechanism
We have an external service where any of our collaborators or stakeholders who have had a direct or indirect impact from our operations can access. This third-party provider ensures anonymity and discretion. Through this line you can register ethics or community complaints and it can be accessed from any of the countries where we operate.
Ethics Line
We invite you to inform us about possible violations to the Code of Ethics and Conduct or acts that do not represent our culture. We guarantee confidentiality during the investigation of complaints.
Community Impact Mitigation Mechanism
To ensure the well-being of the communities where we operate, we promote continuous two-way communication to mitigate any potential impact we may cause. We have a robust alert resolution process through which we provide attention and solutions to problems and concerns arising from our activities.
The Social Development teams, in conjunction with different departments within our operations, follow-up on the resolution of alerts or incidents to develop improvement plans. All notifications received are recorded and investigated. This information serves as feedback to adopt, within our operating protocols, practices that mitigate and eliminate social impacts.
Communication Channels
Guatemala:
External operator: 1-801-000-2424
Nicaragua:
External operator: 001-800-5020098
México:
External operator: 800 1233422
From other country: +502-2377-2424
Email: codigo.conducta@pantaleon.com
Online: Click here
WhatsApp: +502 4128 7000
