Code of Ethics and Conduct
Working at Pantaleon
We live our values

Our actions are guided by the values that represent our beliefs, aspirations and identity.

We nurture our culture of ethics with everyday actions, with our peers, environment, customers and the communities around us. An ethical company is built by its people who live and promote the values that guide us to accomplish exceptional achievements.

We define in our Code of Ethics and Conduct (CEC) compliance with the legal regime, ethical behavior, and values that should govern our actions. Our philosophy, business commitment, responsible development practices, values and principles are reflected in our Code, which defines who we are and how we interact with our stakeholders.

Integrity and honesty.

We seek to be honest people who act correctly and according to the truth.

Respect for our people and commitment to their success

We believe in the potential of each of our employees and promote equal opportunities.

Permanent improvement and change with long-term vision

We seek to fulfill our obligations to the community, the laws, and regulations that regulate our business activity.

We want to hear you

Ethics line

We invite you to inform us about possible violations to the Code of Ethics and Conduct or acts that do not represent our culture. We guarantee confidentiality during the investigation of complaints.

External Call Center: +502 2377-2424

External Direct line: +502 2338-5115

WhatsApp: +502 4128-7000

* For calls outside of Guatemala, additional charges may apply.

Internal Numbers:

Guatemala: +502 2377-2424

Nicaragua: +505 2342-9040+1+5115

México: +52 846-2660934+1+5115

Online Claims: : Click here